Support

If you have a query about our products then drop us an email on support@blackgold.tv.

We reply to 99% of enquiries within 48 hours but during busy periods we may take a little longer.

Drivers
Product Version Type OS Notes
BGT36xx 9.1.0.5 32 & 64 Bit Windows 8, 7, Vista & XP Combined driver for the new BGT36xx series products BGT3602, BGT3635. BGT3602 cold start issue update. NOTE: For BGT3620, use 8.1.1.2 below.
BGT36xx and BT3595 8.1.1.2 32 & 64 Bit Windows 8, 7, Vista & XP Combined product driver for BOTH BGT36xx series & BGT3595. 8.1.1.2 BGT3630 S-Video port corrected. No driver change. Identical to 8.1.1.1 for all products. 8.1.1.1 Improved tuner power level management, hence improved tune reliance. Obscure Media Center tuner loss ongoing. 8.1.0.9 Improved MC startup & addition of new BGT36xx products.
BGT3500/3510 7.6.9.0 32 Bit Windows 7, Vista & XP -
BGT3500/3510 7.6.9.0 64 Bit Windows 7, Vista & XP -
BGT3540 6.0.0.49 32 Bit Windows XP -
BGT3540 6.0.0.49 32 Bit Windows 7 & Vista -
BGT3540 6.0.0.49 64 Bit Windows 7 & Vista -
Black Gold Remote 6.0.0.20 32 Bit Windows XP -
BGT36xx 1.0.0.0.0 32 & 64 Bit Linux -
Legacy
Single Tuner ‘Signature’ 5.17 32 Bit Windows 7, Vista & XP These are legacy drivers and have not been designed for Vista / Win 7. For Vista / Win 7, the drivers can be manually installed for single card operation in 32bit systems only.
BGT3520 6.0.0.49 32 Bit Windows XP The BGT3520 dual PCI-e cards share the same chipset family as the BGT3540.The BGT3540 drivers can be used for the BGT3520.
BGT3520 6.0.0.49 32 Bit Windows 7 & Vista The BGT3520 dual PCI-e cards share the same chipset family as the BGT3540.The BGT3540 drivers can be used for the BGT3520.
BGT3520 6.0.0.49 64 Bit Windows 7 & Vista The BGT3520 dual PCI-e cards share the same chipset family as the BGT3540.The BGT3540 drivers can be used for the BGT3520.
BGT3550 1.2.0.64 32 Bit Windows 7, Vista & XP BGT3550 Windows XP, Vista 32bit only. No 64bit drivers available.